New products, Fee Collection, Sales, VOE Tools; Events and Webinars: All This Week!

Posted To: Pipeline Press

As a kid, magic tricks are amazing because we think there is magic. As an adult, magics tricks are amazing because we know there is no magic. Lenders know that financing a home is not magic, done through sleight of hand. Quite the opposite. Getting a mortgage while you’re grabbing a cup of coffee is misleading, and MLOs bear the brunt of educating borrowers how much arduous work it takes to satisfy them. STRATMOR Group and CFI Group released annual report findings this week for their MortgageSAT Customer Experience Program. The industry’s largest benchmark, based on more than 263,000 surveys in 2020, showed wide swings in customer sentiment over the past twelve months due to pandemic-related factors like capacity strain, extended cycle times, fulfillment burnout, new hiring, and…(read more)

Forward this article via email:  Send a copy of this story to someone you know that may want to read it.


New products, Fee Collection, Sales, VOE Tools; Events and Webinars: All This Week!
New products, Fee Collection, Sales, VOE Tools; Events and Webinars: All This Week!

0 replies

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published. Required fields are marked *